REFUND POLICY.

Monthly billing

Plans are billed monthly, in advance, in AUD, through Stripe. The price on the plan is the amount your card is charged each month. The free trial needs no card, so there’s nothing to refund for it.

Cancelling

You can cancel any time from Plan and billing in the app. Your plan keeps working until the end of the month you’ve already paid for, and then stops. There are no more charges after that. Changed your mind before then? Tap Keep my plan.

Changing plan

You can change plan any time from Plan and billing. Move up and the new plan starts straight away: you’re charged the difference for the rest of the month there and then. Move down and the change starts at your next renewal: you keep the bigger plan until then, and you’re charged the smaller price from that renewal on.

If your card is declined

If a monthly payment doesn’t go through, your plan keeps working for 7 days while you update your card in Plan and billing. If it’s still not paid after 7 days, the plan stops.

What we don’t refund

Except where the law requires, we don’t refund part of a month, and we don’t refund unused tokens. Tokens are a monthly allowance: they reset when your month renews and don’t carry over.

Closing your account

Closing your account (Settings, then Close account) deletes your account and everything in it straight away, and stops billing at once. Except where the law requires, the current month isn’t refunded. If you only want to stop paying, cancel your plan instead: you keep the rest of the month, and you can close the account after that.

Your billing records (invoices, payments and refunds) are kept for as long as the law requires, even after your account and everything in it is deleted.

Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our services come with guarantees that can’t be excluded, including a refund or compensation if there’s a major failure.

Asking for a refund

Charged twice, charged after you cancelled, or something’s gone wrong? Email support@agentize.com.au with your business name and what happened. We reply within 2 business days.