PRIVACY POLICY.

Who we are

Agentize (“Agentize”, “we”, “us”) provides a set of AI helpers that handle admin for Australian trade businesses. This policy explains how we handle personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It covers this website and the Agentize app.

What we collect

We only collect what we need to do the job:

• Your account: name, email, phone, and password (stored hashed, never in plain text).
• Your business: business name, trade, ABN, logo, GST status, and your rate card.
• Job details you give us: the voice notes, photos and descriptions you send to build a quote.
• Your customers’ details: the names, addresses, emails and phone numbers you add so we can quote, invoice and remind on your behalf. This is your data; you’re responsible for having a reason to hold it.
• Usage: basic logs (pages, actions, timestamps) so we can keep the service running and secure.
• Billing: handled by Stripe. We never see or store your full card number.

How we use it

• To run the crew: write quotes from your rate card, book jobs, draft invoices and reminders, and ask for reviews.
• To send messages you have approved to your customers, in your business name.
• To bill you, support you, and keep your account secure.
• To improve the product in aggregate. We do not use your customers’ personal information for marketing.

The AI, and your data

To draft a quote or a message, the relevant job details are sent to our AI provider (Anthropic) to generate the text. This processing is only to produce your output. Your data is not used to train AI models. Prices are always taken from your own rate card by our systems, never invented by the model.

Who we share it with

We don’t sell your data. We share it only with the suppliers that make the service work:

• Supabase, database and authentication.
• Vercel, hosting.
• Anthropic, the AI that drafts quotes and messages.
• Stripe, payments.
• Resend, sending the emails you approve.
• Vonage, sending the texts you approve and receiving your customers’ replies.

Each is bound to handle data securely and only for the service. We may also disclose information if the law requires it.

Where it’s stored and how we protect it

Data is encrypted in transit and at rest. Access is restricted, business data is row-level-security locked to your account, and admin keys never touch the browser. Some suppliers process data outside Australia; we take reasonable steps to ensure it’s protected to a comparable standard.

How long we keep it

We keep your data while your account is active and for a reasonable period after, so you can come back and to meet our legal obligations. Ask us to delete it and we will, unless we’re required to keep it (for example, tax records).

Your rights

You can ask to access, correct or delete the personal information we hold about you, and you can export your data. Email support@agentize.com.auand we’ll sort it. If you’re not happy with how we’ve handled a request, you can contact the Office of the Australian Information Commissioner (OAIC).

Cookies

We use only the cookies needed to keep you signed in and the site working. We don’t run third-party advertising trackers.

Children

Agentize is for businesses. It isn’t intended for anyone under 18, and we don’t knowingly collect their data.

Changes

If we update this policy we’ll change the date above and, for anything significant, let you know in the app or by email.

Contact

Questions about privacy? Email support@agentize.com.au.